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Frequently Asked Questions

Connectivity

1.       Smart Potato will not connect to Remote Potato

The first thing to check is making sure you can get to the Remote Potato URL using Internet Explorer on the phone.  If you have the Server URL in Smart Potato set to http://10.10.10.8:9080 then open up Internet Explorer and go to Server URL but add /main to it like http://10.10.10.8:9080/main (never add the /main to the Smart Potato Server URL, though).  If you do not receive the Remote Potato login screen, you will need to resolve the connectivity issues between your phone and Remote Potato first.  Please consult the FatAttitude Support Forum here for connectivity issues: http://remotepotatoforums.fatattitude.com/viewforum.php?f=12.

Security Settings between Smart Potato and Remote Potato must match.  If you have a use security and a username/password set in Remote Potato, you must put that username/password into Smart Potato.  It is highly recommended that you use version 0.97 of Remote Potato.  Previous versions supported both HTTP basic authentication and token authentication.  Although the version 1.2 of Smart Potato will send the HTTP basic authentication, this will be removed in a future version and Smart Potato will no longer work with previous version of Remote Potato that require HTTP basic authentication.  More information about this can be found here: http://remotepotatoforums.fatattitude.com/viewtopic.php?f=6&t=333.

2.       When I try to connect I receive an error “Server Login Failed: The remote server returned and error: Not Found”.

Double check the Server URL and make sure there is nothing after the port.  For example, you should be using a URL like: http:10.10.10.8:9080 and not http://10.10.10.8:9080/main.  Although the later will work via a web browser, it will cause all URL requests to be incorrect that Smart Potato makes to Remote Potato and result in a “Not Found” error by Remote Potato. 

Recorded TV

 1.       Can I cancel a series or recording?

 The Scheduled TV section allows you to manage your future recordings. To cancel a single recording, find the recording in the date or title list and long-hold over the recording.  A pop-up will display with an option to “Cancel Recording”. To cancel a series, find the recording in the series list and long-hold over the recording.  A pop-up will display with an option to “Cancel Series”.

 2.       The Recorded TV pages information is not up to date?

 Almost everything in Smart Potato is cached locally to the phone to preserve network bandwidth and optimize performance.  Typically if the data is older than 24 hours, Smart Potato will automatically refresh the data. You can always select the reload button at the bottom of the Recorded TV screen to force a reload of the Recorded TV data at any time. 

3.       What does the DRM in the header display mean and why can’t I stream those episodes?

DRM stands for Digital Rights Management. For shows recorded where the content providers tells Media Center to now allow copying of the content, Media Center will encrypt the content whereas only Media Center itself can view the content.  In cases where DRM is set, the show is not available to be watched by Smart Potato.

4.       What does the “Allow Zoom” setting do?

Allow Zoom gives you the option to double-tap the video while playing and you can pinch zoom the video to set to the desired zoom level.  Additionally you can twist while pinching to change the vertical aspect ratio. Use of this feature is generally not recommended or required, but some users may want to manipulate the video for a better viewing experience.

Scheduled TV

1.       Can I cancel a series or recording?

 The Scheduled TV section allows you to manage your future recordings. To cancel a single recording, find the recording in the date or title list and long-hold over the recording.  A pop-up will display with an option to “Cancel Recording”. To cancel a series, find the recording in the series list and long-hold over the recording.  A pop-up will display with an option to “Cancel Series”. 

2.       The Scheduled TV pages information is not up to date?

Almost everything in Smart Potato is cached locally to the phone to preserve network bandwidth and optimize performance.  Typically if the data is older than 24 hours, Smart Potato will automatically refresh the data. You can always select the reload button at the bottom of the Scheduled TV screen to force a reload of the Scheduled TV data at any time.

Settings

1.       What should the Server settings be?

The Server Hostname should be the IP address or hostname to your Remote Potato Server without any additional prefix or paths.  Once you enter the hostname, Smart Potato will check the security settings of your Remote Potato server and set the “Use Security” setting accordingly. If you have a port different than 9080, you should set the port first before setting the hostname to allow the auto check to work correctly. See connectivity section for more details on this.

 2.       What are the streaming settings?

 The streaming settings control the quality and size of the video stream created by Remote Potato.  These settings are the same as the HTML or Silverlight options.  The speed of your network connection between Remote Potato and Smart Potato as well as the transcoding ability (processor speed) of the computer running Remote Potato will determine what setting is appropriate.  Smart Potato will check the network connection type (Wi-Fi or Cell) and use the settings for the network connection type.

 The quality settings are pre-defined by Remote Potato.  The Size setting is the size percentage of the original video size that the streaming video will be reduced by.  It is recommended to try several combinations to find out which settings best suit your preference.

Streaming

 1.       When I try to play a file I get a not found error.

 Any files that have DRM protection will fail to stream and you will receive a file not found error.  For Smart Potato 1.4 or higher, DRM files are no longer given the option to be played.

 2.       Selecting skip forward or back sometimes results in an “Already Streaming” error.

 The current streaming engine for Remote Potato has no transport controls.  Therefore when you skip forward or back, Smart Potato must tell Remote Potato to stop the current stream, wait for it to stop (there is no way to tell if it actually is terminated or not) and then restart the stream at the new position.  Depending upon computer performance, the stop may take longer than Smart Potato’s pre-defined wait time.  Since Remote Potato only supports a single stream at a time, if the new start request happens before the stop has finished, you will receive an “Already Streaming” error.  Just simply click play and it will re-try the start at the new position.  The author of Remote Potato is working on re-writing the streaming engine to include better transport control abilities.  When that is finished, Smart Potato will be updated to use those new abilities.

 3.       Why are there no controls on the landscape video mode?

 If you tap the screen, FF, Rew and Stop controls will be displayed along with the status box.

Guide

 1.       Why does the guide take so long to load?

 The guide is not locally cached on the phone.  However, the guide data is very large and would take a lot of network traffic to load all channels at one time.  A future version will do dynamic loading of the guide data to enhance the performance and allow for vertical scrolling.

 2.       Why can I not scroll up and down in the guide?

 The guide only shows 8 channels at a time.  Click the “Prev” and “Next” buttons to advance forward and back in the guide.

 3.       Why does the guide always start at midnight?

 As of Smart Potato 1.6, the guide starts at the current hour for today and midnight for any day in the future.

 4.       Why do some of the shows not display correct in the Guide?

 The guide grid can only break shows down in 5 minute segments.  If shows are less than 5 minutes or start at odd times, the guide might not show the show correctly. As of Smart Potato 1.6, all guide entries should be displayed correctly.


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